Términos del servicio

Perfect Embrace – Terms of Service

Last updated: 20/11/25

Welcome to Perfect Embrace. By accessing or using our website, placing an order, or engaging with our services, you agree to these Terms of Service. Please read them carefully. If you do not agree, you must discontinue use of the website and services.

1. Definitions

  • “We”, “Us”, “Our”, “Company” – refers to Perfect Embrace.

  • “You”, “Customer”, “User” – refers to any individual accessing or using the website.

  • “Website” – refers to the Perfect Embrace website and associated platforms.

2. Eligibility

You must be 18 years or older to access or purchase any products from Perfect Embrace.
By using our website, you confirm you meet the legal age requirement in your jurisdiction.

3. Use of the Website

You agree to:

  • Use the website only for lawful purposes

  • Not attempt to disrupt or interfere with website functionality

  • Not copy, reproduce, or misuse website content, images, or product information

  • Not engage in fraudulent transactions or misuse of payment systems

We reserve the right to refuse service to anyone who violates these terms.

4. Product Information

We aim to ensure all product descriptions, images, specifications, and pricing are accurate. However:

  • Colours, packaging, or design may vary slightly

  • Product availability may change without notice

  • We reserve the right to discontinue any product at any time

If an error occurs, we may correct or cancel your order with prompt notification.

5. Pricing & Payments

  • All prices are displayed in GBP and may include/exclude VAT depending on your region.

  • We reserve the right to update prices at any time.

  • Payments must be made using accepted payment methods listed at checkout.

  • Orders will not be dispatched until payment is successfully processed.

Suspicious or fraudulent orders may be cancelled without notice.

6. Order Processing & Delivery

By placing an order, you agree to our Delivery Policy.

Key points:

  • Orders are dispatched Monday–Friday

  • Delivery times are estimates and not guaranteed

  • Discreet packaging is used for all orders

  • Customer is responsible for providing accurate delivery information

We are not responsible for delays caused by carriers, weather, customs, or unforeseen events.

7. Returns & Refunds

All returns must comply with our Returns Policy, which outlines:

  • Faulty items processes

  • UK and international return guidelines

  • Hygiene restrictions for intimate products

  • One-year product warranty details

  • Non-refundable items

  • Restocking fees for wholesale returns

We reserve the right to refuse returns that do not meet policy requirements.

8. Privacy & Data Protection

Perfect Embrace is committed to protecting your privacy.
Our Privacy Policy explains how your data is collected, used, and stored.

By using our website, you consent to our data practices.

9. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages

  • We do not guarantee continuous, error-free website access

  • We are not responsible for losses arising from misuse of products

  • We are not liable for delays, loss, or damage caused by third-party couriers

Your use of our products is at your own risk. Always follow product instructions and safety guidelines.

10. Health & Safety Responsibility

Products sold by Perfect Embrace are for adult use only.
Customers are responsible for:

  • Using products safely

  • Checking for allergies or sensitivities

  • Ensuring proper cleaning and maintenance

  • Following manufacturer instructions

We accept no responsibility for injuries resulting from misuse.

11. Intellectual Property

All content on the website—including text, images, logos, product descriptions, and design—is the exclusive property of Perfect Embrace and protected by copyright laws.

You may not copy, reproduce, or distribute any content without written permission.

12. Prohibited Conduct

You agree not to:

  • Use the site for illegal activity

  • Upload or transmit harmful software (viruses, malware, etc.)

  • Interfere with security features

  • Harass or harm staff or other customers

  • Misrepresent your identity

Violations may result in account termination or legal action.

13. Third-Party Links

Our website may contain links to third-party sites.
We are not responsible for their content, policies, or practices. Access them at your own risk.

14. Changes to Terms

We may update these Terms of Service at any time.
Changes become effective once posted on this page.
Continued use of the website indicates acceptance of updated terms.

15. Governing Law

These Terms are governed by the laws of [United Kingdom / Specify Your Region].
Any disputes will be handled under the jurisdiction of UK courts unless specified otherwise.