For eligible online purchases, you may notify us that you wish to cancel and return your order within 14 days of receiving it.

Once you have notified us of your decision to cancel, eligible goods should be returned within a further 14 days.

To help us process your return, items should be:

• Unused and unworn, other than reasonable handling necessary to inspect the item
• In their original condition
• Returned with original tags where applicable
• Returned with original packaging where reasonably possible
• Accompanied by your order details or other proof of purchase

We may make an appropriate deduction from a refund where an item's value has been reduced as a result of handling beyond what would reasonably be permitted when examining the product.

Please contact us before returning an item, as our products are supplied through a number of trusted fulfilment partners and the correct return address may vary.

Do not return an item directly to the address shown on the original parcel unless we specifically instruct you to do so.

Sale and clearance products are subject to the same statutory consumer rights as full-price products.

Eligible sale items may therefore be returned in accordance with this policy unless an applicable legal exemption applies.

An item reduced specifically because of a defect that was clearly disclosed before purchase will be treated in accordance with applicable consumer law.

To request a return, please contact our customer support team and provide:

• Your order number
• Your full name
• The item or items you wish to return
• The reason for the return

Once we've reviewed your request, we'll provide the appropriate return instructions and return address.

Because some Perfect Embrace products are fulfilled by different trusted partners, return instructions may vary between products.

Please do not send your return until you have received the appropriate return instructions from us.

Please inspect your order as soon as reasonably possible after delivery.

If an item arrives faulty, damaged, incorrect or you believe something is missing from your order, please contact us as soon as possible.

Providing the following will help us investigate quickly:

• Your order number
• A description of the issue
• Clear photographs of any visible damage or fault where appropriate
• Details of any missing or incorrectly supplied products

We'll assess the issue and arrange the appropriate remedy, which may include a repair, replacement or refund depending on the circumstances and your statutory rights.

While contacting us within 48 hours of discovering transit damage can help us investigate with the carrier quickly, this does not limit your statutory rights regarding faulty or incorrectly supplied goods.

We do not currently offer direct exchanges.

If you'd like a different size, colour or product, please request a return where eligible and place a new order for your preferred item.

This helps us process your request more efficiently, particularly where products are supplied by different fulfilment partners.

For eligible change-of-mind returns, customers are normally responsible for the cost of returning the goods unless otherwise stated.

If an item is faulty, damaged or supplied incorrectly, we'll provide appropriate instructions and cover reasonable return costs where required.

We strongly recommend using a tracked delivery service and retaining proof of postage until your return and refund have been completed.

International customers are responsible for arranging return shipping for change-of-mind returns and should follow the return instructions provided by our customer support team.

Where you exercise a statutory right to cancel an eligible online order, any refund of the original delivery charge will be handled in accordance with applicable consumer law.

Where required, this will normally be limited to the cost of the least expensive standard delivery option offered for the order.

Additional amounts paid for premium or expedited delivery may not be refundable.

Once we've received your returned goods, or appropriate evidence that they have been sent back where applicable, we'll process your return in accordance with your statutory rights.

Approved refunds will be issued to the original payment method.

We aim to process refunds promptly and, where statutory cancellation rights apply, within the time limits required by law.

Once a refund has been issued, your bank or payment provider may require additional time for the funds to appear in your account.

We'll notify you when your refund has been processed.

International customers should contact us before returning any product.

We'll provide the appropriate return instructions based on the product and fulfilment location.

Customers are generally responsible for return shipping costs for international change-of-mind returns.

Any customs duties, import taxes, handling fees or similar charges originally incurred are generally separate from the product purchase and may not be refundable by Perfect Embrace where those charges were collected by a carrier, customs authority or other third party.

This does not affect your rights where goods are faulty, damaged, incorrectly supplied or otherwise covered by applicable consumer protection law.

Nothing in this Returns & Refunds Policy is intended to restrict or exclude your statutory rights.

UK customers have rights under applicable consumer legislation, including rights relating to goods that are faulty, not as described or not of satisfactory quality.

Where statutory rights apply, they take precedence over the terms of this policy.