At Perfect Embrace, we want you to feel confident when shopping with us. If you’re not completely satisfied with your purchase, we’re here to help.
Due to the intimate nature of our products, certain return conditions apply to ensure hygiene and safety for all customers.
🔄 Return Eligibility
To be eligible for a return:
- Items must be unused and in original condition
- Products must be returned in their original packaging
- Sealed items must remain unopened
- Returns must be requested within 30 days of receiving your order
We reserve the right to refuse returns that do not meet these conditions.
❤️ Hygiene & Intimate Products
For hygiene reasons, some items cannot be returned once opened or used, including:
intimate products
sealed items cannot be returned once opened.
lingerie that has been worn
This ensures the safety and quality of products for all customers. If your item arrives faulty or damaged, please contact us immediately and we will assist you
❗ Faulty or Damaged Items
If your order arrives damaged, defective, or incorrect:
- Contact us within 48 hours of delivery
- Provide your order details and photos if possible
- We will arrange a replacement or refund where appropriate
- A freepost address will be supplied for faulty items
Your satisfaction is important to us.
💳 Refund Process
Once your return is received and inspected:
- Approved refunds will be processed to your original payment method
- Refunds typically take 5–10 working days to appear depending on your bank or provider
You will be notified once your refund has been issued
📦 How to Request a Return
To request a return, please contact our support team with your order number and reason for return.
We will guide you through the return process.
🚚 Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect
We recommend using a tracked service when returning items.
A freepost address will be supplied for faulty items
Need Help?
If you have any questions about returns or refunds, our support team is happy to help.
