1. Introduction
Welcome to Perfect Embrace.
These Terms and Conditions ("Terms") govern your access to and use of the Perfect Embrace website (the "Website"), including all products, services, content and features made available through it.
Throughout these Terms, the words "Perfect Embrace", "we", "our" and "us" refer to Perfect Embrace. The words "you" and "your" refer to any person accessing, browsing or purchasing products from our Website.
By accessing our Website, creating an account or placing an order, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
If you do not agree with these Terms, you must not use this Website.
Nothing contained within these Terms affects any statutory rights available to consumers under the laws of England and Wales.
2. About Perfect Embrace
Perfect Embrace is a UK online lifestyle boutique offering carefully curated collections designed to inspire confidence, comfort and everyday luxury.
Our collections include premium lingerie, men's underwear, swimwear, jewellery, bags, sunglasses, self-care products, accessories and thoughtfully selected gifts. From time to time we may introduce additional lifestyle and fashion collections.
We work with carefully selected brands and fulfilment partners to offer products that reflect our commitment to quality, style and customer satisfaction.
Our aim is to provide an enjoyable shopping experience through carefully chosen products, secure online shopping and excellent customer service.
3. Changes to these Terms
We may amend these Terms from time to time to reflect changes in our business, legal obligations, products or services.
Whenever changes are made, the updated Terms will be published on this Website together with the date they were last updated.
Your continued use of the Website after any changes have been published constitutes acceptance of those revised Terms.
If you do not agree with any updated Terms, you should discontinue using the Website.
4. Website Use
You agree to use the Website responsibly and only for lawful purposes.
You must not:
• Attempt to gain unauthorised access to any part of the Website, its servers or associated systems.
• Interfere with the security or operation of the Website.
• Knowingly introduce viruses, malware or any harmful software.
• Use automated software, bots or scripts to access or scrape Website content without our written permission.
• Use the Website for fraudulent, unlawful or harmful purposes.
• Copy, reproduce or commercially exploit any content from the Website without prior written consent.
We reserve the right to suspend or restrict access where we reasonably believe these Terms have been breached or where such action is necessary to protect our Website, customers or business.
5. Eligibility
By using this Website you confirm that you are legally capable of entering into a binding contract.
If you are under the age of 18, you should only use this Website with the involvement and permission of a parent or guardian.
We reserve the right to refuse or cancel any order where we reasonably believe these requirements have not been met.
6. Products and Product Information
We make every reasonable effort to ensure that product descriptions, specifications, images and pricing are accurate at the time they are published.
However:
• Product images are provided for illustration purposes only.
• Colours may vary depending on your device or monitor settings.
• Packaging may differ from images shown.
• Product measurements may contain reasonable manufacturing tolerances.
• Availability may change without notice.
While we endeavour to maintain accurate information, occasional errors may occur. We reserve the right to correct any inaccuracies, update information or withdraw products without prior notice.
Nothing on the Website should be interpreted as professional, medical or specialist advice.
7. Orders and Acceptance
When you place an order through the Website you are making an offer to purchase the selected products.
After your order has been placed, you will receive an acknowledgement email confirming that we have received your order. This email does not constitute acceptance of your order.
A legally binding contract between you and Perfect Embrace is formed only when your order has been dispatched.
We reserve the right to refuse, limit or cancel any order where we reasonably believe that:
• Payment cannot be authorised.
• Pricing errors have occurred.
• Products are unavailable.
• Fraudulent or suspicious activity is suspected.
• An order breaches these Terms.
• Fulfilment is not reasonably possible.
Where an order is cancelled after payment has been taken, a full refund of any amounts paid will be issued using the original payment method.
8. Pricing
All prices displayed on the Website are shown in Pounds Sterling (£).
Prices include VAT where applicable unless otherwise stated.
We reserve the right to amend prices at any time without notice.
Promotional prices apply only during the stated promotional period and cannot be applied retrospectively.
Where an obvious pricing error has occurred, we reserve the right to cancel the order and issue a full refund before dispatch.
9. Payment
Payment must be received in full before goods are dispatched.
We accept payment through the payment methods displayed during checkout.
By placing an order you confirm that:
• You are authorised to use the chosen payment method.
• All payment information supplied is accurate.
• Sufficient funds are available.
To protect our customers and our business we may carry out payment verification and fraud prevention checks before accepting an order.
Where payment cannot be authorised or verified, we reserve the right to refuse or cancel the order.
10. Delivery
We aim to process and dispatch orders as quickly as possible using carefully selected fulfilment and delivery partners.
Available delivery services, charges and estimated delivery times are shown at checkout based on the products ordered and delivery destination.
Delivery and processing times may vary depending on product availability, fulfilment location, supplier processing times, courier performance and circumstances outside our reasonable control.
While we make every reasonable effort to ensure orders arrive within the estimated timeframe, delays may occasionally occur.
Nothing in this section limits any statutory rights you may have in relation to delivery.
Risk in the goods passes to you when your order has been delivered to the delivery address provided at checkout.
Ownership of the goods remains with Perfect Embrace until full payment has been received.
You are responsible for ensuring that all delivery information supplied during checkout is accurate.
Where incorrect delivery information has been provided, this may result in delayed, failed or misdirected deliveries.
If an order is returned due to an incorrect address, refusal of delivery or failure to collect the parcel, we may charge reasonable redelivery or return costs where permitted.
11. Multiple Supplier Fulfilment
Perfect Embrace works with a number of carefully selected brands and fulfilment partners.
As a result:
• Products within the same order may be dispatched separately.
• Parcels may arrive on different days.
• Items may be shipped from different warehouse locations.
• Products may be packaged differently depending on the fulfilment partner.
Where orders are split into multiple deliveries, this does not affect your statutory rights.
Where available, tracking information will be provided for each shipment.
12. Product Availability
All products displayed on the Website are subject to availability.
Although we make every reasonable effort to ensure stock information is accurate, availability can change.
If an item becomes unavailable after an order has been placed, we will contact you where appropriate and may:
• Offer a suitable alternative, which you are free to decline.
• Advise you of a revised expected fulfilment time.
• Partially fulfil the order where appropriate.
• Cancel the unavailable item and issue a refund for it.
Nothing in this section affects your statutory consumer rights.
13. Returns and Refunds
Returns are governed by our separate Returns & Refunds Policy, which forms part of these Terms.
If you wish to return an item, please follow the instructions contained within our Returns & Refunds Policy.
Eligible returned items should be handled and returned in accordance with that policy.
Refunds will normally be issued using the original payment method.
Nothing contained within this section affects your statutory consumer rights.
14. Hygiene & Non-Returnable Items
Certain products may be exempt from change-of-mind returns where they are supplied sealed for health protection or hygiene reasons and the applicable seal or hygiene protection has been removed or broken after delivery.
This may include:
• Underwear and intimate apparel where applicable hygiene protection has been removed or the product has been worn beyond reasonable inspection.
• Swimwear where an applicable hygiene seal or protective strip has been removed.
• Pierced jewellery where supplied in sealed packaging and the seal has been broken.
• Beauty, personal-care and self-care products supplied with hygiene or protective seals once those seals have been broken.
• Personalised or genuinely made-to-order products where applicable.
Where a product is supplied with a hygiene or protective seal, please inspect the item carefully before removing that seal.
These exclusions do not affect your statutory rights where goods are faulty, damaged, incorrectly supplied, not as described or otherwise do not conform to applicable consumer law.
Full details are available within our Returns & Refunds Policy.
15. Faulty, Damaged or Incorrect Items
If you believe your order has arrived damaged, faulty or incorrect, please contact us as soon as reasonably possible.
We may request:
• Your order number.
• Photographs of the item.
• Photographs of the packaging where appropriate.
• Additional information to help us investigate the issue.
Where an item is faulty, damaged or incorrectly supplied, we will provide an appropriate remedy in accordance with your statutory rights.
Depending on the circumstances, this may include:
• A replacement.
• A repair where appropriate.
• A refund.
Nothing in this section limits your statutory rights.
16. Promotions, Discounts and Gift Cards
From time to time we may offer promotional discounts, voucher codes or special offers.
Unless otherwise stated:
• Promotions cannot be combined.
• Discounts cannot be applied retrospectively.
• Voucher codes have no cash value.
• Promotional offers may be withdrawn or amended subject to applicable law and any stated promotional terms.
Gift cards, where available, are subject to their applicable terms of use and cannot normally be exchanged for cash except where required by law.
17. Customer Accounts
If you create an account with Perfect Embrace, you are responsible for maintaining the confidentiality of your login details.
You agree to:
• Keep your password secure.
• Ensure your account information remains accurate.
• Notify us if you become aware of unauthorised use.
We reserve the right to suspend or close accounts where fraudulent activity, misuse or breaches of these Terms are reasonably suspected.
18. Customer Reviews and User Content
If you submit reviews, photographs, testimonials or other content through our Website, you confirm that:
• The content is your own or you have permission to submit it.
• It does not infringe the rights of others.
• It is truthful and not misleading.
• It does not contain unlawful, offensive or defamatory material.
By submitting content, you grant Perfect Embrace a non-exclusive, royalty-free licence to display, reproduce and use that content for the operation and promotion of our Website and business, subject to applicable law.
We reserve the right to moderate or remove content where appropriate.
19. Privacy and Data Protection
We take your privacy seriously.
Any personal information collected through our Website is processed in accordance with applicable UK data protection legislation.
Full details of how we collect, use and protect your personal information are available within our Privacy Policy and Cookie Policy.
By using our Website, you acknowledge that your information will be processed in accordance with those policies.
20. Fraud Prevention
To help protect our customers and our business, we may carry out appropriate identity, payment and fraud-prevention checks before accepting or dispatching an order.
Where we reasonably suspect fraudulent activity, we may:
• Request additional verification.
• Delay dispatch while appropriate checks are completed.
• Refuse the order.
• Cancel the transaction and refund applicable amounts.
• Report suspected criminal activity where legally required.
We may also restrict future purchases where fraudulent or abusive behaviour has been identified.
21. Intellectual Property
Website content, including text, graphics, logos, icons, photographs, images, videos, product descriptions, website design, layouts, software and branding, may be owned by or licensed to Perfect Embrace and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, revocable licence to access and use the Website for personal, non-commercial purposes only.
You must not, except where permitted by law:
• Reproduce, copy or redistribute protected Website content without permission.
• Modify or create derivative works from protected Website content without permission.
• Use our branding or logo without written permission.
• Use protected Website content for commercial purposes without prior permission.
22. Website Availability
Whilst we aim to ensure the Website is available reliably, we do not guarantee uninterrupted access.
From time to time we may perform maintenance, update systems, improve Website functionality or experience technical issues outside our reasonable control.
Nothing in this section excludes liability where it would be unlawful to do so.
23. Third-Party Services
Our Website may include links to or integrations with third-party websites, payment providers, delivery companies or other services.
These third parties operate independently from Perfect Embrace and may have their own terms and privacy policies.
We are not responsible for third-party services to the extent permitted by law, but nothing in this section affects your statutory rights in relation to purchases made from Perfect Embrace.
24. Limitation of Liability
Nothing within these Terms excludes or limits liability where such limitation would be unlawful.
This includes liability for:
• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Defective products where liability cannot legally be excluded.
• Any other liability which cannot legally be excluded or limited.
Nothing in these Terms affects your statutory consumer rights.
25. Force Majeure
We shall not be responsible for failure or delay in performing our obligations where this results from circumstances genuinely beyond our reasonable control.
These may include severe weather, flooding, fire, industrial disputes, pandemics, government action, courier disruption, supplier disruption, power failures, internet outages, cyber attacks, acts of terrorism or war.
Where such circumstances materially affect an order, we will take reasonable steps to keep customers informed and fulfil our legal obligations.
Nothing in this section affects rights that cannot legally be excluded.
26. Consumer Rights
Nothing contained within these Terms affects your statutory rights under applicable UK consumer protection legislation.
These may include rights under:
• Consumer Rights Act 2015.
• Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
• Other applicable UK consumer protection legislation.
Where these Terms conflict with rights that cannot legally be excluded or restricted, those statutory rights will prevail.
27. Changes to Products and Services
We continually review and improve our collections and services.
Accordingly, we may:
• Introduce new products.
• Discontinue products.
• Change suppliers.
• Amend product specifications where appropriate.
• Modify packaging.
• Improve Website functionality.
• Update services offered.
Any such changes will be made subject to existing customer orders and applicable consumer law.
28. Transfer of Rights
We may transfer, assign or subcontract rights or obligations under these Terms where doing so does not reduce your legal rights.
Your statutory consumer rights are not affected.
29. Severability
If any provision within these Terms is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be treated as severed to the extent required.
All remaining provisions shall continue in full force and effect.
30. No Waiver
Failure by Perfect Embrace to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision or any other provision at a later date.
31. Entire Agreement
These Terms and Conditions should be read together with our:
• Privacy Policy.
• Cookie Policy.
• Delivery Information.
• Returns & Refunds Policy.
• Any additional policies or terms applicable to particular services or promotions.
Nothing in this section limits statutory rights or representations that cannot legally be excluded.
32. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of England and Wales.
If you are a consumer, you may also have rights to bring proceedings in the courts applicable to where you live where provided by law.
Nothing in these Terms removes any rights you have under applicable consumer law.
33. Contact Us
Perfect Embrace is a UK-based online retailer.
If you have any questions regarding these Terms & Conditions, your order, or any aspect of shopping with Perfect Embrace, we're here to help.
Email: info@perfectembrace.co.uk
Telephone: +447949582784
Business address::
12 Mardale Close
Southport
England
PR8 3TP
United Kingdom
You can also contact us using the details and contact form available on our Contact Us page.
We aim to respond to enquiries as promptly as possible during our normal customer service hours.
34. Final Provisions
Perfect Embrace is committed to providing a secure, transparent and enjoyable online shopping experience.
By continuing to use our Website or placing an order, you acknowledge that you have read and agree to these Terms and Conditions where applicable.
Nothing in these Terms affects your statutory consumer rights.
Thank you for choosing Perfect Embrace.
