1. Introduction
These Terms and Conditions (“Terms”) govern your access to and use of the Perfect Embrace website and any related services, features, products, or content (the “Website”).
References to “Perfect Embrace”, “we”, “us”, or “our” mean Perfect Embrace. References to “you” or “your” mean any person accessing, using, or purchasing from the Website.
By accessing, browsing, creating an account, or placing an order, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. If you do not agree to these Terms, you must immediately cease use of the Website.
Nothing in these Terms affects your statutory consumer rights.
2. Changes to These Terms and Website
We reserve the right to amend, modify, or replace these Terms at any time at our sole discretion. Updated Terms take effect immediately upon publication on the Website.
Your continued use of the Website following publication constitutes acceptance of the revised Terms.
We may modify, suspend, withdraw, restrict access to, or discontinue any part of the Website, products, or services at any time without liability or prior notice.
3. Eligibility and Age Restrictions
The Website is intended solely for individuals aged 18 years or older.
By using the Website or placing an order, you warrant that you are at least 18 years of age and legally capable of entering into binding contracts. We reserve the right to refuse or cancel any order where this requirement is not satisfied.
4. Permitted Use of the Website
You agree to use the Website only for lawful purposes and in accordance with these Terms.
You must not:
- misuse the Website or attempt unauthorised access to systems or data;
- introduce viruses, malware, or harmful material;
- interfere with Website functionality or security;
- use the Website in any unlawful, fraudulent, abusive, or harmful manner;
- copy, exploit, scrape, or commercially use Website content without permission.
4A. Suspension and Termination of Access
We reserve the right, at our sole discretion and without prior notice, to suspend, restrict, or terminate your access to the Website, your account, or any services where we reasonably believe:
- you have breached these Terms;
- your use poses a security risk;
- fraudulent, abusive, or unlawful activity is suspected;
- required by law or regulatory authority.
Termination does not affect rights or liabilities accrued prior to termination.
5. Product Information and Orders
All products are subject to availability and acceptance by us.
We reserve the right to:
- refuse or cancel any order at our discretion;
- limit quantities purchased;
- correct pricing or product description errors;
- withdraw products at any time.
Prices and descriptions may change without notice.
A legally binding contract between you and Perfect Embrace is formed only when we confirm dispatch of your order. Order confirmation emails do not constitute acceptance.
5A. Payment Terms
Payment must be received in full before dispatch of goods unless otherwise agreed.
You confirm that:
- all payment information provided is accurate;
- you are authorised to use the payment method;
- we may conduct identity and payment verification checks.
We may refuse or cancel orders where payment cannot be authorised or verified.
5B. Chargebacks and Payment Disputes
You agree to contact us to resolve any payment dispute before initiating a chargeback or payment reversal.
Where a chargeback is initiated without reasonable grounds, we reserve the right to:
- recover associated costs and fees;
- suspend or terminate your account;
- refuse future orders;
- take legal action where appropriate.
6. Consumer Cancellation Rights (UK & EU)
If you are a UK or EU consumer, you may cancel your order within 14 days of receiving goods without providing a reason.
For hygiene and health protection reasons, we do not accept returns of sealed goods once the seal has been removed after delivery unless the goods are faulty or not as described.
Further conditions are set out in our Returns Policy.
6A. Product Use and Safety
Products must be used strictly in accordance with any instructions provided.
To the fullest extent permitted by law:
- products are used at your own risk;
- we are not responsible for misuse, improper handling, or use contrary to instructions;
- you are responsible for ensuring products are suitable for your personal circumstances.
Nothing on the Website constitutes medical, health, or therapeutic advice.
7. Returns and Refunds
Returns and refunds are governed exclusively by our Returns Policy, which forms part of these Terms. We reserve the right to refuse returns that do not comply with that policy.
8. Account Registration and Security
You are responsible for maintaining confidentiality of your account credentials and for all activities under your account.
You must notify us immediately of unauthorised use.
We may suspend, restrict, or terminate accounts at our discretion.
9. User Content (Reviews, Images, Submissions)
By submitting content to the Website, you represent that:
- you own or have rights to the content;
- the content is lawful and accurate;
- the content does not infringe third-party rights.
You grant Perfect Embrace a perpetual, worldwide, irrevocable, royalty-free licence to use, reproduce, modify, and distribute such content.
We may remove or refuse content at our discretion.
9A. Monitoring and Enforcement
We reserve the right to monitor Website use to ensure compliance with these Terms and may investigate suspected breaches. We may cooperate with law enforcement authorities where required.
10. Automated Tools or Artificial Intelligence
Automated tools, chat assistants, or AI-generated recommendations are provided for guidance only and do not constitute professional advice.
We make no representations regarding accuracy or reliability. You remain responsible for decisions based on such information.
11. Privacy and Data Protection
We process personal data in accordance with applicable data protection laws. Our Privacy Policy and Cookies Policy explain how your data is handled.
12. Fraud Prevention and Verification
We may conduct verification checks and share information relating to suspected fraud where legally permitted. Orders suspected of fraud may be cancelled or delayed.
13. Intellectual Property Rights
All intellectual property rights in the Website and its content are owned by or licensed to Perfect Embrace.
You are granted a limited licence for personal, non-commercial use only. Unauthorised use is strictly prohibited.
14. Disclaimer
The Website and all content are provided on an “as is” and “as available” basis without warranties of any kind.
We do not guarantee that the Website will be secure, uninterrupted, or error-free.
Nothing on the Website constitutes medical or professional advice.
15. Limitation of Liability
To the fullest extent permitted by law, Perfect Embrace shall not be liable for indirect, incidental, consequential, or economic losses arising from use of the Website or products.
Nothing excludes liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation;
- defective products under applicable law;
- any liability that cannot legally be excluded.
15A. Indemnity
You agree to indemnify, defend, and hold harmless Perfect Embrace and its affiliates from any claims, losses, damages, or expenses arising from:
- breach of these Terms;
- misuse of the Website or products;
- violation of law;
- infringement of third-party rights.
15B. Limitation on Reliance
You acknowledge that you have not relied on any statement or representation not expressly set out in these Terms.
16. Third-Party Links
We are not responsible for third-party websites linked from the Website.
17. Force Majeure
We are not liable for failure or delay caused by events beyond our reasonable control, including natural disasters, pandemics, supply disruptions, or technical failures.
17A. Dispute Resolution
Before commencing legal proceedings, you agree to contact us and attempt to resolve disputes in good faith.
Nothing prevents either party from seeking urgent legal remedies.
18. Transfer of Rights
We may transfer our rights under these Terms. You may not transfer your rights without written consent.
19. Severability
If any provision is invalid, the remaining provisions remain in force.
20. Governing Law and Jurisdiction
These Terms are governed by the laws of the United Kingdom. Disputes are subject to the jurisdiction of UK courts.
21. Entire Agreement
These Terms, together with our Privacy Policy, Cookies Policy, and Returns Policy, constitute the entire agreement between you and Perfect Embrace.
22. No Waiver
Failure to enforce any provision does not constitute a waiver of rights.
23. Contact
Questions regarding these Terms should be submitted using the contact details provided on our Website.
24. Delivery and Shipping
Delivery times are estimates only and are not guaranteed.
Risk in goods passes to you upon delivery to the address provided at checkout. Ownership of goods passes only when full payment has been received.
You are responsible for providing accurate delivery details. We are not liable for delays, loss, or non-delivery resulting from incorrect information provided by you.
Where delivery is refused or unclaimed, we may charge reasonable costs incurred.
25. Distance Selling Compliance (UK Consumer Contracts Regulations)
Where applicable, contracts concluded through the Website are distance contracts under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Before placing an order, you are provided with key information including:
- main characteristics of goods;
- total price including taxes;
- delivery costs;
- cancellation rights;
- trader identity and contact details.
By placing an order, you acknowledge receipt of this information.
26. Digital Products and Downloadable Content
Where digital products, downloads, or digital services are supplied:
- delivery is deemed complete when access is provided;
- you are granted a limited, non-transferable licence for personal use only;
- you must not copy, distribute, share, or commercially exploit digital content.
Where you request immediate access to digital content, you acknowledge that your statutory cancellation right may be waived once performance begins.
We are not responsible for compatibility issues with your device or software unless required by law.
27. Subscription and Recurring Billing (If Applicable)
Where products or services are provided on a subscription basis:
- you authorise recurring charges using your selected payment method;
- subscriptions renew automatically unless cancelled;
- you may cancel before the next billing cycle;
- fees already charged are non-refundable except where required by law.
We reserve the right to change subscription pricing with reasonable notice.
28. Product Descriptions and Accuracy
We take reasonable care to ensure product descriptions and images are accurate. However:
- product images are for illustration only;
- packaging or colours may vary;
- minor variations do not constitute defects.
We reserve the right to correct errors or inaccuracies.
29. Product Warranty and Exclusions
Except as required by law, we provide no additional warranties beyond those expressly stated.
To the fullest extent permitted by law, we disclaim implied warranties including:
- fitness for a particular purpose;
- merchantability;
- non-infringement.
This does not affect your statutory rights relating to faulty or misdescribed goods.
30. Enhanced Product Safety and Personal Use Disclaimer
Products sold through the Website are intended for personal use only.
You acknowledge and agree that:
- you are responsible for safe and appropriate use of products;
- products must not be used inconsistently with instructions or warnings;
- you must discontinue use if irritation or adverse effects occur;
- you should seek medical advice where appropriate before use.
To the fullest extent permitted by law, we are not responsible for injury or damage resulting from misuse or failure to follow instructions.
31. Limitation of Commercial Use
Products and services are intended for personal consumer use only. You may not resell, redistribute, or use products for commercial purposes without our written consent.
We reserve the right to refuse orders suspected of resale or distribution.
32. Service Interruptions and Technical Issues
We do not guarantee that the Website will always be available or uninterrupted.
We are not liable for downtime, system failures, technical errors, loss of data, or delays caused by third-party providers.
33. Electronic Communications
By using the Website or placing an order, you agree to receive communications electronically. Electronic communications satisfy legal requirements for written communication.
34. Export and Legal Compliance
You agree to comply with all applicable laws when purchasing or using products. Products must not be used in violation of any laws.
35. Third-Party Services and Platforms
We may rely on third-party providers including payment processors, hosting services, and logistics providers. We are not responsible for failures or actions of such providers beyond our control.
36. Business Customers
Where you purchase goods in the course of business, additional limitations of liability may apply to the fullest extent permitted by law.
37. Interpretation
Headings are for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa.
