• Items must be unused
• Original packaging required
• 30-day return window
• Sealed items cannot be returned once opened
• Lingerie must be unworn

We offer a range of delivery options to suit your needs, with costs based on how quickly you’d like your order to arrive. Enjoy free UK delivery on orders over £50. You’ll always see available delivery options and pricing before completing your purchase.

We offer delivery across Europe. Additional shipping fees, taxes, or import duties may apply depending on your country.

Your comfort, safety, and confidence are our priority. All products at Perfect Embrace are carefully selected for quality and body-safe use. Here you’ll find guidance on choosing the right products, cleaning and care, and using your items safely and comfortably. For expert tips and helpful guides, explore our advice hub: https://perfectembrace.co.uk/blogs/news

Your privacy is extremely important to us. Every order is handled with complete discretion, from secure checkout to delivery in plain, unbranded packaging. We protect your personal information and ensure your shopping experience remains private and confidential at every step.

We accept a range of secure payment methods, including major credit and debit cards, as well as other payment options available at checkout. All payments are processed securely to ensure your personal and financial information remains protected.

If you need to cancel or change your order, please contact us as soon as possible after placing it. We’ll do our best to help, but once an order has been processed or dispatched, we may not be able to make changes.

Once your order has been dispatched, you’ll receive a confirmation email with tracking details so you can follow your delivery. If you haven’t received your tracking information, please contact our support team and we’ll be happy to assist.

Yes — our checkout is fully secure and your personal information is protected using industry-standard encryption. We take your privacy seriously and ensure all transactions are processed safely and confidentially.