Yes. We offer delivery throughout the United Kingdom. Available delivery services, estimated timescales and costs are calculated automatically and displayed at checkout.

Most orders are sent using a tracked delivery service, so you can follow their progress once they have been dispatched.

Delivery times vary depending on the product, fulfilment partner and delivery service selected. The estimated delivery timeframe for your order will be shown at checkout.

Most products are dispatched within one to two working days, although selected products may require additional preparation or fulfilment time.

Not always. Our collections are supplied by a carefully selected network of fulfilment partners, so products from the same order may occasionally be dispatched separately.

If this happens, you may receive more than one parcel and separate tracking updates. You will not be charged additional delivery fees after completing your order.

Eligible items may be returned when you contact us within 14 days of receiving your order.

Items must be unused, unworn, in their original condition, with all tags attached and in their original packaging. Certain products cannot be returned for hygiene, health or safety reasons.

Please read our Returns & Refunds page before requesting a return, and do not send anything back without receiving return instructions from us first.

Some products cannot be returned because of hygiene, health and safety requirements or because they cannot be resold once opened or handled.

Non-returnable products may include lingerie, underwear, swimwear with a removed hygiene seal, pierced earrings, opened beauty products, opened personal-care products and self-care items with broken seals.

These restrictions do not apply when an item is faulty, damaged, incorrectly supplied or not as described.

Please inspect your order as soon as it arrives and contact us promptly if anything is damaged, faulty, missing or incorrect.

Include your order number, a brief description of the issue and clear photographs where possible. We will review the problem and arrange an appropriate resolution, which may include a replacement, repair or refund.

Where available, you will find sizing information or a size guide on the individual product page. As sizing can vary between brands, we recommend checking the measurements provided rather than relying only on your usual size.

For the most accurate fit, take your measurements using a soft measuring tape and compare them with the relevant size guide before ordering.

Yes. Our products are sourced through carefully selected brands, suppliers and fulfilment partners.

We curate our collections with a focus on quality, style, comfort and thoughtful design, helping you shop from a range of trusted brands in one convenient boutique.

Available payment methods are displayed securely during checkout and may include major debit and credit cards, Shop Pay, PayPal, Apple Pay and Google Pay, depending on your device and location.

Your order will not be confirmed until payment has been successfully authorised.

Yes. Our Shopify checkout uses secure, encrypted technology to protect your personal and payment information.

Perfect Embrace does not directly store your full card details. Payments are processed through secure and recognised payment providers.

Please contact us as quickly as possible if you need to cancel your order or change an address, size, colour or product.

We will always try to help, but orders can enter the fulfilment process quickly. Once an order has been processed or dispatched, we may be unable to cancel or amend it.

Yes. Our curated gift boxes are designed to make thoughtful gifting feel effortless.

Depending on availability, our gift collections may include self-care treats, accessories, wellbeing products and beautifully selected items suitable for birthdays, celebrations, thank-you gifts or a little well-deserved me-time.

You can contact us through the form on our Contact page.

Please include your order number when contacting us about an existing purchase so we can locate your details and assist you more quickly. We aim to respond to customer enquiries as soon as possible during our normal working days.

Where tracking is available, you will receive an email containing your tracking information once your order has been dispatched.

If your order contains products supplied by different fulfilment partners, you may receive separate tracking details for each parcel.

Perfect Embrace is a luxury lifestyle boutique bringing together beautifully curated lingerie, stylish underwear, accessories, thoughtful gifts and self-care products.

Every collection is selected with confidence, comfort, quality and everyday luxury in mind. Our aim is to offer an elegant and inspiring shopping experience supported by friendly, personal customer care.